Terms and Conditions 

Cancellations:  We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made less than 48 hours before the scheduled appointment time will incur a £30 late cancellation fee.
• Cancellations on the day of the appointment or failure to attend will require payment of the full grooming price.
   

Safety For the safety of the staff and your pet, we require that you disclose when booking if your dog exhibits any difficult or aggressive behaviour. We must ensure staff and pets are protected against injury.

Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment.

Handstripping: We cannot be held liable for any irritation that may occur after hand stripping has been performed.

We no longer pluck ears for dogs and clip the hairs shorter instead.

We do not express anal glands.

We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.